University and college catering facilities have a vital role to play in enhancing this experience. They are much more than just a place to ‘refuel’ and can be vibrant, cultural hubs where students mix with peers and academic staff, and engage with the broader university and college community. But if they want to realise the potential of these spaces, members should create a welcoming environment where catering services and dining/seating arrangements encourage students to use the facilities to meet colleagues, study and work in groups.
And as students become ever more sophisticated consumers of food and beverages, the university catering teams need to understand and keep pace with expectations and high street trends.
WHY TUCO COMMISSIONED THIS REPORT ?
To gain greater insight into this important area, TUCO commissioned The Litmus Partnership to research the sector’s various business models for delivering catering, hospitality and retail services. Litmus is one of the UK’s foremost catering consultancies and works with a diverse range of organisations in the education, corporate, healthcare and commercial sectors both in the UK and internationally. It has an excellent track record in helping clients deliver longterm, sustainable change and has carried out numerous benchmarking studies. For this report, 48 members and colleges completed an in-depth, online survey and the results were augmented with visits to 7 member locations, additional telephone research with a further 4 institutions, as well as dialogue with the 4 leading contractors in the sector: Baxterstory, Chartwells, Elior and Sodexo.