Drink Command has released a new self-service draft beer system that allows customers to pour and pay for their drinks directly at the beer tap. With full-service payment management from Verifone (NYSE: PAY), venues throughout the UK and Ireland can now install the technology to reduce queues, improve speed of service and enable customers to pay with contactless, NFC and other payment methods at the tap.
The University of Reading are among the first innovative operators in the UK to realise the benefits of the self-serve trend to their venues and operations.
“Our 16 tap self-serve beer wall has allowed us to increase our capacity to serve more customers and hold our existing staff levels by giving patrons the option to order from the bar, or serve themselves at their leisure,” said Matt Tebbit, Head of Residential Catering and Bars at The University of Reading.
“There is a change of mind-set happening in the beer dispense industry, similar to how self-serve technology has improved the way we buy petrol for our cars, or how supermarkets have improved queuing times with self-scan checkouts,” said Robbie Ward, Marketing Director at Drink Command. “By focussing on beer industry ‘pain points,’ such as capacity issues at busy venues and payment complexity, we have created a solution that is being adopted by the beer industry at scale.”
With installations in 26 countries globally, Drink Command are the recognised experts in self-serve draft beer technology. Its solution’s integration with Verifone’s full-scale payment-as-a service (PaaS) offering, including payment terminals, gateway services, estate management and device monitoring, enables Drink Command to offer cashless payment solutions for clients with easy setup and integration with existing merchant bank card facilities.
“Consumer expectations are radically changing. They prefer spending money on events, or ‘experiences,’ but demand the speed of service they’ve grown accustomed to online,” said Kevin Freeguard Vice President and Managing Director, Verifone, UK and Ireland. “Drink Command enables hospitality venues to meet customers’ evolving demands in an innovative way, while also addressing their payment system needs, with a single ‘all-in-one’ solution.”
Forget dusty old curry houses, serving creaming kormas and vicious vindaloos, Indian food continues to appeal to the new generation of consumers in its authentic, healthy and on-the-go forms. Millennials and Gen Z certainly aren’t scared of a bit of spice and heat, hence the popularity of curry flavouring and Tandoori spiced food. Naan based sandwiches and rice based bowls offer new and creative lunch formats. The drinks category is no exception to the trend: now consumers are wise to the anti-inflammatory properties of turmeric, this is popping up everywhere, while chai is unstoppable.
Relevance for TUCO members
- Consider delivering Indian food in hand held and on-the-go formats, focussing on naan sandwiches
- Explore a modern or healthy take on Indian food, such as using fish or veg instead of meat
For more information on the Modern Indian Trend within Global Larder read the TUCO research Global Food and Beverage Trends Report 2017 pages 225 & 226.
What started as a trend has turned into a revolution. As it has moved further and further away from the carb and cheese laden image of the Tex Mex variety, authentic Mexican has grown to become one of the most influential cuisines across food and drink. Involving fresh, healthy and colourful ingredients such as fish and pickled veg, utilising corn instead of wheat and incorporating a spectrum of addictive chilli varieties, Mexican is band on current consumer palates. Given its deep roots in street food and hand held formats, it slots in with consumer snacking and on-the-go eating habits. While the slow cooked meats and sauces denotes the craft and authenticity consumers are seeking.
Relevance for TUCO members
- Explore the many Mexican street food formats and which of these you could deliver to students
- Use the fresh, colourful and healthy Mexican ingredients as opposed to Tex Mex
For more information on the Mexican Trend within Global Larder read the TUCO research Global Food and Beverage Trends Report 2017 pages 222 & 223.
Beyond sushi and katsu, Japanese cuisine continues to be a firm favourite with consumers. Relatively light and healthy in comparison with Western cuisine, the exotic and unmistakable flavours for more exciting eats. Japanese bakery has really grown in importance, led by the delicate flavours in mochis, sesame, yuzu and matcha – which in particular has become ubiquitous across drinks and sweet bakery. Over on savoury, consumers are in love with hearty bowls of nutritious ramen, as well as the heat of wasabi and the saltiness of miso.
Relevance for TUCO members
- Consider incorporating Japanese flavours into sweet bakery, focussing on matcha, sesame and yuzu
- Explore savoury dishes that could be added to the menu – teriyaki and katsu curry are firm consumer favourites
For more information on the Japanese Trend within Global Larder read the TUCO research Global Food and Beverage Trends Report 2017 pages 220 & 221.
Probably due to the strong cultural influence through the entertainment industry, be it in drinks, sweet or savour, the American flavour profile is a favourite that we never seem to tire of. Continually we are seeing a borrowed nostalgia come through in American food, as we embrace the childhood delights of mac ‘n cheese and pop tarts. This trend has moved beyond maple and bacon, to peanut butter and jelly, key lime pie, s’mores, bourbon and even chicory coffee. American cuisine really lends itself to decadent desserts, thanks to sugar, spice and plenty of indulgent ingredients. But consumers also continue their love affair with American barbecue, fried chicken and the classic, simple All-American burger.
Relevance for TUCO Members
- Consider which elements of borrowed American nostalgia you could incorporate into your menu, with a focus on s’mores, peanut butter & jelly, and mac ‘n cheese
- Which kind of burger do you offer students? Consider stripping it back to the ‘All-American’ essentials
For more information on the Global Larder food and beverage trend read our research Global Food & Beverage Trends Report 2017 from page 215.
How many of you have reached the last section in our Global Food & Beverage Trends Report 2017?
Introducing the Global Larder.
Mega Trend Description
Millennials are multi-cultural, but Gen Z have the most well-travelled taste buds yet. The increasing amount of cultures in society’s melting pot is reflected across channels, but particularly in street food and casual dining. Some cultures, such as American, are so influential, socially, that they will always have a place un or food; a cuisine like Mexican has greatly increased its influence over the past year, and there are new entries, most notably Global Fusion – that takes the good bits from all over and mashes them together with a healthy irreverence!
How this Resonates with the Younger Generation?
- Nearly 50% of Gen Z are non-Caucasian, compared to boomers, at 28% - Gen Z’s diversity will continue to drive food culture trends we already see around the exploration of authentic, global food experiences (Hartman Group, USA, 2016)
- Almost half of millennial restaurant-goers are looking for globally inspired cuisine (Mintel USA, 2016)
- In the latest EquiTrend Study, Millennials and Gen Z scored fast-casual Mexican restaurants 7.6 points higher than Baby Boomers (The Harris Poll, USA, May 2017)
- Modern Indian
- Middle Eastern
- Global Fusion
Read the Global Food & Beverages Trends Report 2017 pages 215 – 237 for more information on the Global Larder.
The University of Sheffield's first clean drinking water bore-well has been completed, providing 1070 people in Andhra Pradesh, India with immediate access to safe, clean drinking water.
Life Water, sold in all the University of Sheffield’s café and restaurant outlets across campus and the residences, is a life changing charity, providing clean drinking water to communities that desperately need it. For every bottle of water sold, funds are raised towards the construction of new fresh water wells in India.
The construction of the new well was completed in August 2016 and provides 1070 people with a safe, sustainable and long lasting source of clean drinking water.
Mr. Ramasubbaiah, a community member explains the life changing benefits, “Now the water is good. It is more than enough, even in summer. We need not suffer for the water going dry. As there is a continuous power cut, the tap water supply was scare. Now that is not a problem. I appreciate those who helped our community.”
The University of Sheffield have worked with Life Water to sell their bottled water for 6 years which led to the University being assigned its very own Life Water drop4drop clean drinking water project. Peter Anstess, TUCO North East Regional Chair and Retail Manager for Accommodation and Commercial Services (ACS) at the University explains, “It is absolutely our intention to maintain the progress of opening wells and developing fresh water projects. The sales of Life Water are as strong as ever and the great news that has come from the purchases only confirms that this is a fantastic way to provide a product that the customer desires whilst providing benefit to others.”
More than 1 billion people around the world are unable to access safe, clean drinking water, and over 2.5 billion do not have adequate sanitation.
Swansea University has been interested in sustainable catering for several years, and has featured on sustainability issues in the TUCO magazines and articles. Until recently, their work had focused entirely on how to reduce their food surplus and waste through improving and refining our food management systems and procurement.
Following some recent collaborative work between Swansea University and WRAP Cymru, Swansea has widened its focus to include reusing food surplus and how this can benefit both students and local communities.
How others do it
Swansea University’s work with WRAP looked initially at how student volunteers could help redistribute surplus food from supermarkets to charities. As part of this work they researched how others approach food surplus around the world. In the US a scheme called the Campus Kitchens Project was particularly interesting. 53 universities and colleges across the country allow their kitchens to be used in the late afternoons and early evening by student volunteers. The volunteers cook surplus food left over from the day’s trading at the university, and then distribute it to vulnerable local groups.
Swansea looked at their own services. They found their catering is well thought of, popular and profitable - but most of their business is over by 14:00 or 15:00. Wednesdays is the quietest afternoon and evening, as many of our students leave campus to compete in sport and recreational activities. With two main kitchens (one on each campus), both well-equipped, they felt there must be an opportunity to replicate aspects of the Campus Kitchens Project.
Swansea University discussed the issues with their student volunteering group, Discovery, Swansea Council and local secondary school, Bishop Gore. Discovery were keen to get further involved in food surplus, the Council needed to provide social opportunities for some of their vulnerable groups. Their local school also needed to provide community work opportunities for 16 and 17-year-old students taking the Welsh Baccalaureate. A great combination of similar and coinciding interests.
Wednesday Evening Meals
Every Wednesday evening during the new academic year will now be Swansea University’s Food Surplus evening. Weekly evening meals will be provided in one of their cafes for their students arriving back from sports - providing useful sustenance for those looking forward to a Wednesday night out. Two food courses for £2 – as simple as that. Interspersed with this they will provide regular meals for local community groups, all free. Volunteer students, from Discovery and Bishop Gore school, will work alongside the university’s chefs to prepare and serve the meals.
The food the university uses is all surplus - all of it. Some of it comes from local supermarkets, which will be collected by volunteers during the week. Some comes from their own supermarket they run with the Student Union. Some food comes from their campus cafés and restaurants which haven’t sold and can’t be resold. In time Swansea University want to work with our suppliers, particularly local ones, and help reuse their food surplus. They record the number of meals they produce, so they can monitor how much surplus food is being reused.
The events the University have done so far have been very successful – coverage on TV and in local media. They’ve provided high quality meals - as Chefs and Catering Managers know, just because food is past its sell by date doesn’t mean it can’t be great quality. All the chefs have loved taking part, they get a chance to think up new and invariably clever menus, using whatever surplus food has come in, train the volunteers, and know they are working for a good cause.
Paul Robinson, Associate Director of Estates and Facilities at Swansea University says “We were all particularly taken with our Coffee Grounds Cookies (with a surprisingly un-coffee taste!) and we are now planning to bake and sell them on a regular basis in all of our non-chain coffee shops, to increase the profile of our work. Going forward, Discovery also plan to use their student volunteers to help deliver other supermarket surplus food to charities.”
So what about food hygiene and health and safety? Swansea University looked at a similar scheme a few years ago whether they could donate their surplus food to a homeless charity. At the time they simply couldn’t go through with it. This has all changed now. All supermarket chains now donate their surplus food to charity and some restaurant chains. Simple template forms are now available, with easy guides on what foods can and can’t be used. Having volunteers working in their kitchens was straightforward, with just a little thought put into their brief induction.
Food Surplus Cafés and the Future
Paul Robinson also shares his views on food surplus cafés and the future “Finally – one part of our collaboration with WRAP looked at how the hospitality industry in Wales could better reuse surplus food. The recommendation from our research was clear – the development of more surplus food cafes. The concept is still in its infancy; there are currently only three in the whole of Wales, out of some 5000+ cafes and restaurants, and probably no more than 50 across the whole of the UK.
A Surplus Food Café or Restaurant - professionally set up, professionally run, heavy on sustainable values, very affordable, with a great USP of a menu which really does change daily depending on what food comes in – surely it would work well? And better still for any catering business….no food costs!”
Working in Partnership
Universities and colleges from across the UK and Ireland have shown how they are leading the path to efficiency, employability and creating a better future of life for us all. Education is proving how sustainability is just good business sense. From the efficient buildings they create and the effective way they use energy, to how they create students fit for the future, their research in finding better ways to adapt to a changing climate and the communities they impact, universities and colleges are at the forefront of radically creating a better future.
This was evident at the 12th Green Gown Awards 2016, held at the Athena in Leicester, in partnership with De Montfort University (DMU) and University of Leicester. It was a celebration of remarkable sustainability initiatives, starring 21 Winners and 26 Highly Commended entries from 115 finalists representing 1.5 million students and 240,000 staff. With an audience of 390 sustainability leaders applauding sustainability excellence within tertiary education, the Green Gown Awards celebrated those that are making the radical change that is needed to make all our lives better.
The evening was hosted by Mike Barry, Director of Sustainable Business, Marks & Spencer. Amongst others, Mike is a Visiting Fellow at the Smith Centre for Enterprise and the Environment at Oxford University, a Senior Associate at the Cambridge Programme for Sustainable Leadership and a chemistry graduate from Sheffield University. Mike said, "We stand on the cusp of great change in the economy and society. It is no longer enough to be a ‘less bad organisation’ focused on preventing the worst environmental and social excesses. Every higher and further education establishment, business and government department needs to be thinking about how we change radically our approach to education, commerce and politics to create a future that is low carbon, equal, circular, fair, restorative and committed to the wellbeing of all. The Green Gown Awards help identify these sustainability best practices and encourage the wider higher and further education system to scale up their use."
Each year the Awards bring together the most inspirational projects from across the sector and this year was no exception. Scooping an amazing haul of four Awards was University of the West of England, Bristol (UWE) (Continuous Improvement: Institutional Change; Learning and Skills); and in partnership with the University of Bristol (Student Engagement), culminating with Professor Jim Longhurst, Assistant Vice Chancellor, Environment and Sustainability being awarded the coveted Leadership Award – which is exclusive to senior strategic leadership, at executive or governance level, at a tertiary education institution. Of Jim’s win, Professor Steve West, Vice-Chancellor, says “UWE is committed to embedding sustainability in everything we do particularly within the curricula. The award of a Leadership Green Gown will be welcome external recognition of our efforts and, in particular, the excellent leadership role that Jim has played in our journey towards becoming a sustainable university.”
Royal Agricultural University won an impressive two awards (Best Newcomer and Enterprise and Employability) where they nurture students to embrace sustainability, both social and environmental, offering them opportunities to put such theories as corporate sustainability and ethical leadership into practice. Professor Chris Gaskell MBE, Vice-Chancellor, says “It is a fantastic achievement for us at the Royal Agricultural University to be recognised for our enterprise activities, and we are very proud. We aim to foster and support an enterprising spirit within our student and alumni populations, and also to involve the local community; we all need a sustainable future, and entrepreneurial approaches will be a key component.”
Scotland stole the show for the Built Environment category with wins for South Lanarkshire College and the University of Aberdeen. With University of Aberdeen actively reducing energy use by going ‘passive’” which sees the first fully certified Passive House Nursery in Scotland and the first at a Scottish University.
Organised and delivered by the Environmental Association for Universities and Colleges (EAUC), Chief Executive, Iain Patton, describes the importance of the Green Gown Awards, “Every year the excellence recognised by the Green Gown Awards shows the business alignment and value of sustainability. Sustainability makes business sense and this year’s inspiring initiatives prove that sustainability benefits staff, students, the wider community and of course the bottom line. Congratulations to all the winners and finalists for their hard work. It was wonderful to celebrate their successes in Leicester.”
The full list of winners can be found at www.greengownawards.org.uk
Vegware launched the Green Tree collection in April 2016 in celebration of their Queen’s Award win. Like all of Vegware’s products, the grab & go collection is completely compostable and low carbon. Featuring a word-cloud motif celebrating sustainability, the collection is proving to be perfect for university caterers who want to shout about their eco credentials to students.
The University of Surrey chose it for its compostability and clear green message. Director of Hospitality Simon Booth explains: "Historically, cost was the most important factor for caterers, but the University of Surrey looks at the whole picture. Landfill costs are only going up, and a solution that removes this factor completely really helps us from a business perspective.
The University of Surrey is very environmentally conscious. When we realised that over 80% of the landfill waste produced was coming from retail areas, our caterers and estates got together to address the issue. The most positive step forward was to switch to a compostable range of foodservice products. Vegware was the perfect partner as they had the vision to help create the Green Tree collection, which meets all our needs. This year, we’re using the collection for our conferences and location business.”
Vegware is in use at over 50% of the UK’s universities. You can read more about Vegware’s Green Tree collection here.