Building Resilience in your Business

Type: Academy Courses

Posted by TUCO
Hits: 689

Who should attend?

Senior Managers


Why should you attend?

The course will look at different business models that involve outsourcing to a greater or lesser extent. These range from full outsourcing of all hospitality services to outsourcing certain aspects of hospitality services e.g. special events.


The session:

The day will begin with a presentation by either an outsourcing company or someone with experience of working at a high level in an outsourcing company who will ‘make the case’ for outsourcing university hospitality services and give examples of what outsourcing can achieve. In the afternoon, the group will work together to write a plan that would defend in-house provision against proposals such as those presented in the morning. These will include identifying the benefits of in-house services, identifying what in house services could do in response to the outsourcing threat, highlighting the opportunities that in-house services offer that outsourced services cannot. Those taking the course will then return to their place of work and develop a strategy to defend their services against the threat of outsourcing. The strategies will be uploaded for assessment by LSBU Academic staff.


Trainer details:

The workshop has been designed by Dr Duncan Tyler, Associate Professor and Head of Division for Urban, Environment and Tourism of London South Bank University and delivered by members of his team.


To make a booking, please email This email address is being protected from spambots. You need JavaScript enabled to view it., including the name and date of the course, plus the name and email of the delegate/s attending. 

Ticket Information:

Ticket TypePriceAvailability
Associate, affiliate or non-members£180.00Available
Member Ticket£99.00Available



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