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Tuesday, 07 November 2017 08:00

Benchmarking Survey

The closing date for the survey has been extended to Sunday 12th November, we hope you will set some time aside to complete the survey so that your information can be added to those members who have already submitted their data.

TUCO is undertaking a benchmarking study that will offer members anonymised comparisons of their catering business with other in-house catering businesses within Higher Education.  The findings will enable you to compare your University catering costs against other similar institutions. 
The research is being carried out on our behalf by Qa Research, an independent research company.
In exchange for completing the survey, Members will receive:

  • An overall report showing operational and performance data from across the sector
  • An individual summary report with your data in comparison to averages for the sector
  • Entry into a free prize draw to win £500 credit against the TUCO Academy events

For this survey we are interested in data from the academic year just gone i.e. 1st August 2016 to 31st July 2017.

The next steps

The survey asks about staffing, operations and turnover for the catering operations across the University. It is anticipated that you may need to ask others in your organisation to assist with providing data for some questions within the survey.

Please review the attached PdF of the survey so you can see what questions are being asked and therefore who in your University you may need to circulate the survey to or get answers from.

The survey will retain the information as long as the next question icon at the bottom of the screen is clicked before exiting the survey; you can click back into it at any stage and it will remember your previous answers so you do not have to fill it all in in one go.

You can circulate the survey to the relevant staff to complete but please note only one person within your organisation can complete the online survey link at any one time for the data to be saved. At the end of the survey you will be shown a summary page with all your answers. Please check your answers and amend any data if necessary before finally submitting the survey.

Please note, although you can send the online survey link to others in the University, only one person within your organisation can complete the online survey link at any one time.

Only click 'submit' (at the end of the survey) once all sections are completed. Clicking on the link below will take you to the online survey.

TUCO benchmarking survey

If you have a query about the research in general, please contact Mike Haslin, Chief Executive Officer at TUCO This email address is being protected from spambots. You need JavaScript enabled to view it.

Should you have any technical questions about this survey, please contact Nick How at Qa Research This email address is being protected from spambots. You need JavaScript enabled to view it.

Thank you for your help.

Published in News
Monday, 31 October 2016 14:11

Have your say

We have some surveys currently available providing members with the opportunities to provide feedback on suppliers for 3 frameworks, and a research survey out too!

Supplier assessment surveys are available for:

Confectionery (quick! This closes 28th October!)


Disposables & Kitchen Chemicals (closes 10th November)


Innovative Food Concepts (closes 17th November)


And the research survey is for a potential Kitchen Deep Clean framework (closes 31st October)


Published in News



Advertising Opportunities: Dan Hillman

t: 0345 500 6008 e: dan@h2opublishing.co.uk

TUCO Magazine Editor: Morag Wilson

t: 01474 520 267 e: morag@h2opublishing.co.uk

Contact Us

The University Caterers Organisation Ltd

3rd Floor, National House

St Ann Street, Manchester

M2 7LE

t: 0161 713 3420 e: info@tuco.ac.uk