Dealing with 'it': Authentic Customer Service and Team Ethics

Type: Academy Courses

Date:07 March 2018

Posted by TUCO
Hits: 628

Dealing with IT: Authentic Customer Service and Team Ethics

Aims of the course:

This highly practical yet reflective course is progressive in nature, moving from the general environment in which you work through to the very specific. IT will provide participants with the opportunity to develop skills to enhance their performance at work, their relationships with colleagues, customers and their own personal growth.
The journey has 3 stages:

1. How to learn to deal with aggressive / difficult customers.
2. How to influence and deal with difficult / challenging colleagues.
3. How to modify behaviours and thought patterns to become more motivated and achieve greater life satisfaction.

This is a highly interactive day focussing on the refreshing or acquiring leadership techniques. Participants will be given tangible actions that can be taken back and implement in their workplace.

Who should attend?

This is designed for supervisory staff who have to interact with both internal and external customers.
Aims of the workshop:

• Find out what 'IT' is.
• How to get 'IT'.
• Find out why 'IT' happens.
• How ‘IT’ impacts on the customer.
• Make ‘IT’ improve your customer satisfaction.

Trainer details:

This workshop will be delivered by Gordon Robertson of GoDoBe Training who is passionate about leadership and people.   Gordon has worked with TUCO for several years and is a specialist in Investors in People training as well as “enabling people to unleash their genius” according to his Twitter handle.


To make a booking, please email This email address is being protected from spambots. You need JavaScript enabled to view it., including the name and date of the course, plus the name and email of the delegate/s attending. 

Ticket Information:

Ticket TypePriceAvailability
Associate, affiliate or non-members£135.00Available
Member Ticket£99.00Available



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