Following further progress over the weekend on securing CO2 supply, I’m now writing to confirm that we are able to maintain order taking throughout this week, and I’m very pleased to say that we anticipate this to continue for the foreseeable future.
We are continuing to see a sharp spike in demand for many of our products however, due to the hot weather and the ongoing situation regarding CO2 supply in the UK, so we ask for your understanding if normal service is impacted in the days ahead. All of our factories are running well and we continue to fulfil the vast majority of customer orders in full.
Thank you again for your patience and cooperation throughout this difficult period for the industry.
30/11/17 - Palmer & Harvey distribution
1. The very short term solution of ordering ‘any RTM, keep invoice, and we will rebate back to TUCO pricing later’ continues for now. Once we have a solution to replace ‘direct delivered’ service this will be briefed and will take over from this. We are hoping to have this in place or at least agreed by the end of the week.
2. Accounts can still order product with us now (update from below, please use 0808 1000000 or email at firstname.lastname@example.org) and once we have above solution these orders will be delivered. However appreciate this won’t be until at least next week.
3. EDI ordering (ie Procure Wizard) will not work at the moment as no one can pick up the order at P&H. We are looking at EDI solution direct into our call centre and will update as soon as possible.
Further updates will be in provided when possible
29/11/17 Palmer & Harvey distribution - The facts
· Palmer & Harvey, one of the country’s leading delivered wholesalers, has gone into administration this evening and ceased trading with immediate effect
· This move came after rescue talks with private equity firm The Carlyle Group fell through
· Administrators PwC has made the vast majority of the wholesaler’s staff redundant (~2,500), with about 900 remaining to assist in “managing the activities of the business to an orderly closure”
In simple terms from customers point of view this means any orders not yet delivered will not be delivered, ie the order itself has not been captured anywhere else.
· We are currently executing a number of contingency plans to minimise disruption following P&H’s announcement yesterday
· Our aim is to have these finalised within the next 24 hours with deliveries to recommence early next week (w/c 4th December)
· In in the interim we continue to take orders from your outlets through our existing order routines (tel: 08452415777)
· Should you need to purchase CCEP products from an alternative source during this transition period, we will resolve any price differences with your agreed CCEP pricing provided we receive the detailed invoice relating to these interim orders – please ensure all invoices are kept at this time.
· We will provide a further update within the next 24 hours on our timeline to recommence deliveries
Any sites that received calls from telesales (ie they were rung rather than ringing in) will be rung by our HUB telesales centre and the order taken as per above.
Whilst we absolutely understand the concerns being raised, I wanted to flag that Kantar Worldpanel data for 2017 shows that U16s now account for just 6.5% of energy drink occasions, which is half of what it was in 2014. This significant and positive change comes despite the fact that the category has been in growth over that time, clearly driven by more adults buying energy drinks. In fact, the predominant demographic for Monster products is 16 to 24-year-old men, with U16s accounting for just 1% of consumption. The Kantar Worldpanel data also shows that tertiary and own-label energy drinks have the highest percentage of U16 consumption audiences. The same data shows that Lucozade is the largest contributor of consumption by U16s, but it is not a highly caffeinated product.
We are very clear that we do not market or promote our energy drinks to under 16s, nor do we sample our products with this age group. Like all responsible producers, we are a signatory to the British Soft Drinks Association Energy Code of Practice and, as such, clearly state on our cans that the product is not designed to be consumed by children.
The European Food Safety Authority has confirmed that caffeine is a safe ingredient and can be consumed by our target audience of young adults in daily intakes of 400mg. Caffeine is found in all sorts of food and drink products and the biggest sources in the diet in every age group are tea, coffee and chocolate. To provide some context, a 500ml can of Monster contains 160mg of caffeine and this is actually less than a 400ml filter coffee bought in a high street chain, which typically contains 180mg of caffeine.
The energy drinks segment remains in growth – with Nielsen data showing a 4.9% volume growth over the past 52 weeks. For those concerned about calories, it is worth highlighting that a large part of this growth has come through new innovations such as low and no-sugar variants, which now account for 26% of total sales. Monster has grown its sales of low and no-sugar variants by 57% in the year to date.
I hope this reassures you that the energy segment continues to grow in a responsible way and I have attached a summary of our position which I hope you find helpful.
Founded in 1886 by pharmacist Dr John S Pemberton in Atlanta, Georgia, The Coca‑Cola Company is the world's leading manufacturer, marketer and distributor of non-alcoholic beverage concentrates and syrups, and produces nearly 400 brands. The Coca‑Cola Company continues to be based in Atlanta, USA, with operations in over 200 countries.
Coca‑Cola Enterprises Ltd (CCE) is the local bottler responsible for the manufacturing, distribution, sales and trade marketing of the brands of CCGB throughout England, Scotland and Wales. It employs around 5,000 people at its various sites across Britain.
Here in Great Britain we manufacture and market a wide range of drinks. Our carbonated soft drinks include well-known brands such as Coca‑Cola, Diet Coke, Coke Zero, Sprite and Fanta, as well as Oasis still fruit drinks, isotonic sports drink Powerade and Abbey Well water. We also own the Schweppes product range, Relentless energy drinks and the Glaceau Vitamin Water range.
Coca‑Cola Enterprises also manufactures and distributes some products for other brand owners. These include Capri-Sun, Monster energy drinks and the Appletiser, Peartiser and Fruitiser range of sparkling fruit juices.
All our drinks come in a variety of different packaging formats - aluminium cans, glass and plastic bottles - with portion sizes ranging from 150ml cans through to two litre bottles.
SCHWEPPES PRODUCT RECALL (SEP 2015)
We take great pride in our long-standing reputation for quality and safety of our products, and continually work to ensure we maintain the highest possible manufacturing and quality standards.
We have discovered fermentation in a small number of 200 ml glass bottles of Schweppes Orange Juice produced on 28th /29th July 2015. We have identified the root cause and have rectified the issue. We do not believe this is a Food Safety issue and no other Schweppes products are affected.
Because the quality of our products is of the utmost importance to us, we are asking you to withdraw from sale any 200 ml bottles of Schweppes Orange Juice with production codes 209EK2XX:XX or 210EK2XX:XX that you may have in stock. We will, of course, arrange a replacement for the products that you withdraw from sale.
We will provide further information shortly in relation to the return or disposal of the products.
We apologise for any inconvenience this causes.