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For any organisation to be successful it must be able to provide a service to its customers effectively and it must be able to identify and service its customers’ needs to encourage repeat business. The demands of a learning institution and hospitality facilities attracts different types of customers but they all would like to receive a great experience when they visit. This course is designed as a face to face only session which will motivate and inspire your teams to deliver great service.

Overview

Who is this for?

This course is for any member of the team who interacts with students, customers and the general public. Preferably as a team, we have delivered the course to retail staff, front of house, security, ticket sales, student support services and even chefs!

Why should I take part?

This course can be adapted to focus on the institutions requirements and deal with any specific feedback you may have for your teams. The core of the course remains the same though starting with dealing with change, customer perception, what the customer wants and their expectations, exceeding expectations, and dealing with difficult situations.

How will it help me?

During this course, you will…

  • Learn how to deal with change
  • Understand how your own and customer perceptions can impact how you deal with customers
  • Analyse what customers want
  • Review customer expectations
  • Complete a gap analysis on your own institution customer service delivery
  • Focus on quick wins to change and achieve excellence in customer service
  • Understand reputation and your role as a brand ambassador within the Vision and Values of your institution
  • How to deliver excellent communication and deal with difficult situations

Following the course you will…

  • Have a certificate of attendance for your employee record

If you are a Full or Associate Member and would like to hold a face to face course please contact us through the Foundation at [email protected] with an idea of the number of staff and a few dates you have in mind and we will do our best to accommodate.

Pricing

Full Members per half day
£150.00
Associate Members per half day
£250.00

FAQs

  • I can’t see a particular course/training, can you run it?

    If you are interested in receiving training that is not already offered by TUCO Academy, pop us an email or give us a call and we will see if we can source it for you. By going through TUCO Academy you will be able to purchase the training at a subsidised rate and if you can offer the training to other members it will reduce the cost further. 

    Does this answer your question? If not, you can contact us directly.

  • Can I request a course or development day be held at my organisation?

    The TUCO Academy has worked hard to offer all training at a subsidised price, agreeing reduced corporate contract rates with hotels etc. - yet still understands the benefits of in-house training. To that end, working alongside the professional trainers, TUCO Academy can arrange for events to be held at your own institution, for no extra cost. 

    Does this answer your question? If not, you can contact us directly.

  • Who can use the training with TUCO Academy?

    All professional development events are available for ANY staff in institutions who are members of TUCO, not just employees in the hospitality, catering and commercial services department.

    Does this answer your question? If not, you can contact us directly.

  • Can I book on behalf of someone else in my organisation?

    Yes – the person making the booking doesn’t have to attend.

    Does this answer your question? If not, you can contact us directly.

  • How do I pay for my professional development event?

    You can opt to pay by credit card on the booking form directly or select to pay by invoice. If you need to submit a purchase order this can be entered in the booking form.

    Does this answer your question? If not, you can contact us directly.

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