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This panel review is the fourth in TUCO's series of the "new normal", TUCO's new Chair Phil Rees Jones will be joined by colleagues to discuss issues, concerns and planned actions regarding working practices in a post COVID-19 world.

Overview

Panel: 

Hosted by Phil Rees Jones; TUCO Chair & Deputy Director - Commercial at Cardiff University 

  • Calum Maclachlan; Head of Commercial Services, Campus Services, University of Aberdeen
  • Manish Shah; Associate Director, Kings Food, King's College London
  • Steven McKay; Catering Manager, University of St Andrews

Now that many students have started at or returned to university, this session will be an opportunity to look at how institutions have adapted and evolved to provide services.

Topics covered in this virtual session will include:

  • Catered halls
  • Outlets
  • Delivered hospitality

Attendees can ask questions at registration or through the chat function on the day.

Watch recording

If you would like to see a particular topic that would be discussed on the next panel please use the survey link here.

Poll results from the session are available below:

Catered Halls:

How many students do you have self-isolating at the moment? 30 respondents

  • Up to 250         83%
  • 251-500           10%
  • 501+                 7 %

How many times are self-isolating students provided with hot food? 24 respondents

  • 3 x per day       0%
  • 2 x per day       8%
  • 1 x per day       42%
  • None                50%

Are students paying for food while self-isolating? 25 respondents

  • Charged in self-catering                34%
  • Provided FOC in self-catering       31%
  • Catered halls with no refund         31%
  • Catered halls with refund              4%

Retail:

In % what has the drop in sales been in retail? 31 respondents

  • 80-100%          32%
  • 50-80%            42%
  • 30-50%            16%
  • 0-30%              10%

Are you providing click and collect? 26 respondents

  • Yes                   65%
  • No                    35%

Delivered services:

Are you providing delivered services? 31 respondents

  • Yes                  39%
  • No                   61%

When do you anticipate resuming delivered services? 28 respondents

  • Already deliver                21%
  • Before end 2020             8%
  • Around spring 2021        32%
  • New academic year        39%

 

Pricing

All Members
£0.00

FAQs

  • I can’t see a particular course/training, can you run it?

    If you are interested in receiving training that is not already offered by TUCO Academy, pop us an email or give us a call and we will see if we can source it for you. By going through TUCO Academy you will be able to purchase the training at a subsidised rate and if you can offer the training to other members it will reduce the cost further. 

    Does this answer your question? If not, you can contact us directly.

  • Can I request a course or development day be held at my organisation?

    The TUCO Academy has worked hard to offer all training at a subsidised price, agreeing reduced corporate contract rates with hotels etc. - yet still understands the benefits of in-house training. To that end, working alongside the professional trainers, TUCO Academy can arrange for events to be held at your own institution, for no extra cost. 

    Does this answer your question? If not, you can contact us directly.

  • Who can use the training with TUCO Academy?

    All professional development events are available for ANY staff in institutions who are members of TUCO, not just employees in the hospitality, catering and commercial services department.

    Does this answer your question? If not, you can contact us directly.

  • Can I book on behalf of someone else in my organisation?

    Yes – the person making the booking doesn’t have to attend.

    Does this answer your question? If not, you can contact us directly.

  • How do I pay for my professional development event?

    You can opt to pay by credit card on the booking form directly or select to pay by invoice. If you need to submit a purchase order this can be entered in the booking form.

    Does this answer your question? If not, you can contact us directly.

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