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93% of what you say is non-verbal; it’s what you see, not what the person says. This session looks at how to communicate effectively from the point of view of both the sender and receiver. It covers body language, building rapport, levels of listening, questioning techniques and other practical tips.

Overview

This 90-minute virtual session will help delegates to:

  • Understand the different levels of listening
  • Learn how to use verbal and non-verbal communication effectively
  • Learn different questioning styles
  • Understand transactional analysis and how to apply it
  • Assess how effectively the team currently communicates and where the opportunities are 

Watch Webinar here

Download the slide deck

Pricing

All Members
£0.00

FAQs

  • I can’t see a particular course/training, can you run it?

    If you are interested in receiving training that is not already offered by TUCO Academy, pop us an email or give us a call and we will see if we can source it for you. By going through TUCO Academy you will be able to purchase the training at a subsidised rate and if you can offer the training to other members it will reduce the cost further. 

    Does this answer your question? If not, you can contact us directly.

  • Can I request a course or development day be held at my organisation?

    The TUCO Academy has worked hard to offer all training at a subsidised price, agreeing reduced corporate contract rates with hotels etc. - yet still understands the benefits of in-house training. To that end, working alongside the professional trainers, TUCO Academy can arrange for events to be held at your own institution, for no extra cost. 

    Does this answer your question? If not, you can contact us directly.

  • Who can use the training with TUCO Academy?

    All professional development events are available for ANY staff in institutions who are members of TUCO, not just employees in the hospitality, catering and commercial services department.

    Does this answer your question? If not, you can contact us directly.

  • Can I book on behalf of someone else in my organisation?

    Yes – the person making the booking doesn’t have to attend.

    Does this answer your question? If not, you can contact us directly.

  • How do I pay for my professional development event?

    You can opt to pay by credit card on the booking form directly or select to pay by invoice. If you need to submit a purchase order this can be entered in the booking form.

    Does this answer your question? If not, you can contact us directly.

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