In the light of the recent issues with Pret a Manger, the event was focused on what businesses NEED to do (Pret carried out labelling to the letter of the law) verses what businesses WANT to do to ensure their customer safety.
Pret were warned up to 7 times that there was an issue with sesame labelling and could have had a system in place to record near misses, but they chose to ignore the customers highlighting the issues. Had they recorded the near misses and looked at the patterns they could have saved Natasha life!
Blake Morgan’s Senior Associate Barrister, Tom Walker, and Caroline Benjamin from Food Allergy Aware put together this innovative training event that reflected a true to life scenario that delegates attending could relate to within their business environment.
This was an event that was attended by a cross section of people that work within the hospitality sector, from front of house staff and managers to those responsible for creating policies and carrying out training. Dr Hazel Gowland from Allergy Action informed the delegates of her own personal experiences as well as the increasing numbers of people living with allergies.
Lynne Regent from the Anaphylaxis Campaign spoke about recent cases and the very real consequences of ‘getting it wrong’.
The Mock trial highlighted the need to increase awareness, training of staff and having robust documented processes and procedures across the hospitality sector when dealing with customers that have allergies, intolerances and other dietary requirements. For more information about the day and the outcome of the trial visit https://www.fatc.co.uk/mock-trial-food-allergy-prosecution-best-training-ever/.
