Overview
Perk Company Refresh Vending PROVIDE ALL ASPECTS OF Refreshment vending solutions
WE ARE BASED IN THE HEART OF ENGLAND, WITHIN LANDING DISTANCE OF BIRMINGHAM AIRPORT AND THE NEC, WE ARE PERFECTLY POSITIONED TO PROVIDE VENDING SERVICES TO BIRMINGHAM, THE MIDLANDS AND BEYOND.
We have the best-trained vending team in the region, who are heavily incentivised provide exceptional levels of customer service.
This is reflected in our service, which has led to growth and a customer retention rate of 95% during the last 5 years.
We:-
- Guarantee you a maximum of 4-hour response time to service calls
- Carry out monthly hygiene and merchandising audits of all your machines to check the standards are maintained
- Send smartly-presented, highly trained and friendly operatives to your site to maintain and service your machines
- Have the telephone answered within 3 RINGS by a person, not an automated system, when you call
- 95% first-fix rate on all service calls
- We use all our own engineers, trained and employed by us
- Live data at the touch of a button via our Vendman operating system and Spoton vehicle system
- Seamless holiday cover. If your operator is on holiday you won’t even notice. Absences are covered seamlessly by the relief team without changing the schedule
- In in-house training is provided by professionally qualified and experienced training managers
We provide you with beverages using 100% dairy, fat-free milk, and served in paper cups
Our coffees, teas, and hot chocolate products come from sustainable sources and most are officially Rainforest Alliance or Fairtrade certified.
